We are looking for a highly personable, strategically minded and solutions driven Account Manager. You’ll have hands on project management experience to help deliver creative content campaigns that drive results for our clients.

You will not only be responsible for assisting our Account Directors on all things client service related (contact reports, estimates, scope of works, timing plans, budget management and project management will all come naturally to you) but also strategically growing client relationships and running projects on your own.

Reporting to:           Account Director

Key responsibilities

• Assisting 2 Account Directors on the day to day running of their client accounts.
• The day to day running of your own client projects.
• Estimating, planning, and scoping new briefs working across a range of areas from podcasts and film to editorial.
• Briefing teams and ensuring clients expectations are brought to life.
• Project managing client campaigns ensuring all are delivered on time, within budget and in line with creative expectations.
• Keeping teams up to date on project status, monitoring and highlighting risks and solving problems that arise.
• Spotting opportunities to improve and upsell to clients.
• Working closely with our Operations Manager to ensure resource is booked, teams briefed, and time allocated correctly.
• Attending client meetings, maintaining contact reports and minutes and when required present proposals.
• Challenge clients on KPIs, budgets to ensure performance is optimised.

You’ll know you’re doing a great job when..

• Project performance targets are hit, and you’ve used strategic insight to grow accounts and project scope.
• Project KPIs are hit.
• Client growth is maintained.
• Client feedback is positive.
• You develop deep relationships with your clients.
• You continue to develop and grow in your role.

More than this, it’s about how you go about your days at SevenC3. We are a small but feisty agency, ambitious but kind. The values we hold show the type of people you’ll work with and what really matters to us.

OUR VALUES

MAKE AN IMPACT – You get involved, you focus on results and create amazing work. You have the infectious energy that makes great things happen. You make a positive impact on the lives of your colleagues, our clients and on the community.

HAVE COURAGE – You make tough decisions for the greater good of the team and agency. You admit when things aren’t working, either for you personally or for the work being produced. You speak up, to make improvements, to make things better. You call out disrespectful behaviour. You jump out of your comfort zone, take smart risks, challenge yourself and learn.

BE KIND – Kindness helps you work well with others and treat them with respect. Kindness delivers a great experience for clients. Being kind and taking a selfless approach gives clarity on the right thing to do. Kindness makes everyone feel welcome, accepted, and valued. Kindness is the unsung hero.

OWN IT – It’s yours to run through walls with to make it happen. Own the problems, make them better. Keep up that relentless passion to create great work. Take charge of your career destiny.

We’d love you to have experience of:

• Estimating, scoping, project managing content for creative print, digital, social, video projects
• Paprika – or any other end to end job management experience
• Trello – managing Kanban boards
• A client facing role working across B2B and B2C clients
• Experience of or a desire to work in a smaller agency
• Working closely with strategists, creative and production teams

Hours and Location

We have successfully implemented a hybrid model of home/office working which aims to retain the best bits of remote working while welcoming back the social and creative interaction needed for employee happiness and business success. The focus is more on output and a cohesive culture and less on physical location. Employees will work on average 2 days from our office space at FORA Clerkenwell, and 3 days from home but there is total trust in individuals and teams to flex this blend of home/office working to create the optimal work life balance while getting the work done in the best way.

Our core hours are 9.30-5.30 Monday to Friday. This role is advertised as a full-time role but please talk to us about part-time hours if this is your preference.

In return you get …

• 25 days holiday
• Your birthday off
• Flexibility; we’re very open to a variation in working patterns. Providing it works for the business and works for you, we’re happy.
• Occupational pension – currently 4% matched pension contributions
• Vitality healthcare – single cover
• Season ticket loan 
• Cycle to work scheme
• Life Assurance and Income Protection scheme
• Regular access to a wealth of wellbeing initiatives from mindfulness and CBT practitioners to yoga classes
• Awesome summer and Christmas parties, plus a calendar of treats/food/drink and team social events to keep you cheery throughout the year

SevenC3 is an equal opportunities employer to all employees and applicants. Diversity isn’t enough, we believe in the power of unity; we believe in fairness, and we value the kinetic energy that being truly inclusive has on the culture of a business. If we can offer accommodations for you in the recruitment process, please do let us know at [email protected]