Account Manager

Job Title: Account Manager
Member: Puzzle
Location: Nottingham or London
Salary: £26,000 - £32,000

Puzzle is an award winning digital engagement agency based in London and Nottingham. We work with a wide range of clients including wilko, Cancer Research UK, Waitrose, Klarna, The Guardian, Major League Baseball and many more.

As an Account Manager at Puzzle, you’ll take day-to-day responsibility for the smooth running of dedicated client accounts, with a focus on social. That means making sure we deliver to a high standard and maintaining positive and open relationships with client teams. You’re kind of a big deal.

Confident, a team-player and with a no-nonsense attitude to getting stuff done, your key responsibilities will include:
Developing and maintaining processes and documents for effective account management
Leading client calls and meetings, from regular status updates to new idea or end of campaign presentations
Implementing learnings from campaigns into future activity
Writing or assisting in writing client-facing documents, digital strategies and plans to meet objectives
Driving efficiencies in the way we work with our clients and across offices and teams
Ensuring close and collaborative working with other teams internally and with client teams
Input into the strategic development of Puzzle’s business, including recommendations of innovative campaigns or ways of working, and monitoring of the wider sector.

This role is full-time, permanent and can be based in our London or Nottingham office. The salary range for this position is £26k-£32k.


Being unflappable, remaining calm under pressure and the ability to push things through will serve you well. Also helpful is:
Experience working in a busy team with competing priorities and an always-full to-do list – good organisational skills and attention to detail are a must
An understanding of how social and digital more broadly fits in the wider marketing mix and where it might add value for our clients
Creativity and entrepreneurial thinking, including an ability to think and plan strategically
Top notch communication, both verbally and written
Experience in managing expenditure budgets
Keeping ahead of latest developments across social media platforms, both UK and internationally