Triumph Motorcycles challenged us to come up with an always-on digital solution that was to reach out to all riders – no matter which brand of motorcycle they rode – and pull them closer to the brand.
The solution had to influence the attitudes and behaviour of all riders to bring Triumph top of mind when considering a purchase, as well as building advocacy among Triumph owners.
We had to position Triumph as a brand that is passionate ‘about the ride’ (the brand’s strapline) and create a content-rich environment that would become part of the rider’s regular digital reading routine, driving UGC, as well as featuring riders and influencers from all over the world.
There would be no bespoke social channels to promote the blog, neither was there a budget for paid social promotion.
The content had to be global to be of interest to all of Triumph’s international markets but also there needed to be local stories that the markets could promote.
The customer demographics were extraordinarily wide too – not all motorcycle riders are cut from the same cloth. The age of the desired readership starts at late 20s and goes all the way up to 60s. In addition, an off-road scrambler appeals to a very different type of rider than a T100 Bonneville. And this has to be successful on a global scale.
We commissioned in-depth audience insights with emphasis on media consumption, social media platforms and general lifestyle interests, as well as working closely with the client to understand its customer personas and range of motorcycles.
We built a bespoke content strategy framework to work on a global scale, building on our relationships with the international teams. We research and bring in influencers and journalists from around the world too, ensuring that the content mix has both global and local appeal.
The result was an always-on ‘blog’ or digital magazine that combines rider experiences with the bikes they love. From exclusive interviews with Triumph ambassadors to the round-the-world trip exploits from our readers, fortheride.com is all about sharing the thrill of motorcycling, transporting the reader from their device to the road.
We developed a multi-channel distribution strategy. At its heart is a website, purpose-built by our in-house team. The site and its stories are then promoted in a number of ways including email marketing, links from the Triumph corporate site, the global Triumph markets posting content links on their own social channels and through our relationships with influencers who promote and share links back to the site.
In the first year alone, the content team has brought some brilliant influencers on board and who support what we are doing. These include Charley Boorman, Ryan Reynolds and The Stranglers. In addition, we have supported and been promoted by two key charities: the Distinguished Gentleman’s Ride and Movember.
Creating robust and complex content matrices means that we can closely monitor the content mix to ensure constant and consistent appeal across the customer personas and motorcycle models, as well as ensuring we find the right balance of content treatments such as video, long and short-form copy, live-streaming of events, photo galleries, etc.
TOPLINE STATISTICS FOR September 2015-August 2016
Average dwell time per page
Our average dwell times trounce the industry standard at 2mins and 15secs (industry standard is 1min 15secs) and our best-performing dwell time for a single page is more than 5mins.
The majority of our social shares have beaten the client’s original KPI, with the top three all exceeding 550,000.
In fact, taking 10 influencers promoting one story each on their social channels as example, resulted in:
- a reach of 796.8k*
- 6,000 likes
- 99 comments
*against an annual target of a 500k reach
Streaming events live from product launches and Goodwood has been extremely popular with our audience.
The first three events added a total of 145,000 views and the most recent motorcycle launch – the Bonneville Bobber in October 2016 – broke all of our records with 115,000 total views and an average desktop dwell time of 8mins 30secs.
In total, the audience watched the live video for more than 650 hours.
Behance: For the Ride
CMA Silver Award for Best Automotive 2016